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Good stuff...be sure to note 1 belowAllI have created a simple(a) tool that I have given(p) to our UPNY TeleSales repps to help them best identify which rate plan a guest should be on. It should be simple to use. In qualifying the customer, the rep move intos the customers anticipate of calls he/she entrust make on a daily hindquarters (weekdays ONLY), and the platform will calculate which Americas Choice rate plan would be the least expensive, and which rate plan would give the customer the most order (given their usage).The purpose of the sheet is to help UP-SELL to higher rate plans, focusing more on the VALUE of the plans vs. the COST.The spreadsheet is LOCKED, prohibiting a rep from making any changes. It allows him/her to enter the of phone calls the customer is expected to use daily (weekdays). This "should be" the totally cellphone the rep needs to enter in, although one other cell is left UNLOCKED ... the average legal proceeding/call. There are, in 20 02, 21.75 weekdays/month, which is hard-coded in. limit IN MIND, PLZ ... this is a simple tool to help guide the rep to which rate plan to suggest. It is not a full blown little report of what the customer will be billed. It should NOT be shown to customers. It takes simple assumptions into consideration (ie should the customer still have >10% of his plan minutes left over at the end of the month or should the delta among two rate plans exceed $25 or more per month, the program will not recommend the next rate plan up). take hold in mind also that this is newly created and has not been tested tho by the reps. Should any reps chance on any errors or suggestions to improve it, enchant let me know and I will fix &/or enhance it. It should be self-explanatory, but I will be knowing to go over it with anyone that asks. As I hear feedback from reps, I will make changes and send you out a new & meliorate version. I am sending this to you in hopes that you might find it eff icacious in your channels as well. If you wish to not receive time to come versions, just let me know.INSTRUCTIONS1.) The simplicity is to have the reps probe to find out how many calls/weekday the customer is expecting to make. This program DOES NOT calculate "off-peak" airtime.